MV
Mogale V

1 reviews | Active since May 2019

31 May 2019, 19:20

Bad service

I just had the worst customer service at game centurion,first I wanted to buy my son and his friend robots and the one on display out of a box was priced at a lower price and was not working,when I changed it to the exact replica in a box to discover that it was double the price, so in other words they were trying to tell me that the box and the robot were the same price. So a manager by the name phillip messi came out and proceeded to tell me to take it or leave because this is a managerial decision as if this was a taxi rank transaction,maybe because I'm young and black....but in a nutshell the worst experience I've had this year.

0
Replies (1)
Game
Game's reply01 Jun 2019, 11:28
Official
Hi Mogale,

Thank you for taking my call.

I'm sorry for the service you received in store. We aim to ensure you have an exceptional shopping experience and it's disappointing this was not the case. 

The matter will be looked into and we'll get back to you. 
 Kind Regards

Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za

Best regards,