Bad Service

Ordered a TV Online on the 29th April 2019 and it arrived with a screen broken. Called the call centre ***and I was told to go online and create a support ticket : Support ID. ********** 8 and still no phone calls or communication. When I call they tell me someone will call me back. I need a TV I have paid for it. Called today spoke to Mo who told me the same thing that the other lady told me they investigating why the tv has not been collected. Ask for a supervisor and Shadrick