ME
Mihan E
1 reviews | Active since Jun 2015
10 Dec 2018, 08:59
Bad Service!
On Friday 7th of December we bought a few things from Game Vryburg. On the gondola end was Ricoffy and advertised as R69.99, after transaction at till point I checked the till slip and saw that on the slip it was rang at R79.99. I asked the manager mr.Tumelo to help with this because they advertise it for R69.99. He took my slip and give it to a lady at the customer service desk and asked her to refund the R10 difference. After a while standing there nothing happened. 15 - 20 minutes waiting I asked the lady to give me the slip and I left. 1st of all on a Friday afternoon there is only 2 cashiers (not friendly at all, no customer service and only 1 at the customer service desk). This is not my 1st time having a bad shopping experience with this Game in Vryburg. I left frustrated and will by word of mouth share my experience.
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
10 Dec 2018, 10:57 Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 19214. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter. Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thanks Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***E-mail: r***
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***E-mail: r***
Best regards,
Game's reply10 Dec 2018, 10:57
Official
Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 19214. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter. Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thanks Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***E-mail: r***
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***E-mail: r***
Best regards,
ME
Mihan E's updateReviewer Update
10 Dec 2018, 11:401st of all, please get a manager with higher qualifications to contact me. I feel insulted that your store manager addresses me as MRS. ?
ME
Mihan E's update10 Dec 2018, 11:40
Reviewer Update
1st of all, please get a manager with higher qualifications to contact me. I feel insulted that your store manager addresses me as MRS. ?
Game's replyOfficial
11 Dec 2018, 01:30Good Day
As discussed with management the matter has been attended to.
Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***E-mail: r***
As discussed with management the matter has been attended to.
Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***E-mail: r***
Best regards,
Game's reply11 Dec 2018, 01:30
Official
Good Day
As discussed with management the matter has been attended to.
Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***E-mail: r***
As discussed with management the matter has been attended to.
Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***E-mail: r***
Best regards,