SS
Samukelisiwe S
1 reviews | Active since Jun 2011
09 Nov 2018, 09:06
Bad service
My husband went to Game Westgate mall 2 weeks ago to report double door fridge that we bought last year Sept and still under warranty we couldn't find the slip so the guy assisting us sent a request to head office as they keep all records , till today we haven't received any feedback and we continue not having a working fridge and we had to throw away all our food. Its the first time I receive such bad service from Game and I am disappointed in their Defy products.
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
09 Nov 2018, 09:47we acknowledge receipt of your complaint with reference ***4 and apologise for your inconvenience in this matter.
Senior management will investigate this delay and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
***
Tel ***73
/rt
Senior management will investigate this delay and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
***
Tel ***73
/rt
Best regards,
Game's reply09 Nov 2018, 09:47
Official
we acknowledge receipt of your complaint with reference ***4 and apologise for your inconvenience in this matter.
Senior management will investigate this delay and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
***
Tel ***73
/rt
Senior management will investigate this delay and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
***
Tel ***73
/rt
Best regards,
SS
Samukelisiwe S's updateReviewer Update
12 Nov 2018, 10:31I still have not received any help and logged another complaint with Hello Peter , I bought products on 11/08/2017 even took TV license why is Game not keeping records of big purchases with warranties as when I bought the guy took all my details and saved on the system. I noted the element of the stove is broken as well. I need my products fixed as I paid a lot of money for them. will never buy from Game or Defy products again. I want head office to help me not Game Wastage as they are battling.
SS
Samukelisiwe S's update12 Nov 2018, 10:31
Reviewer Update
I still have not received any help and logged another complaint with Hello Peter , I bought products on 11/08/2017 even took TV license why is Game not keeping records of big purchases with warranties as when I bought the guy took all my details and saved on the system. I noted the element of the stove is broken as well. I need my products fixed as I paid a lot of money for them. will never buy from Game or Defy products again. I want head office to help me not Game Wastage as they are battling.