1 reviews | Active since Mar 2018
I was at game store few minutes ago in Prominade Mall. I was with my mom we bought pots and when we took them at the shelf it was R850 but we get to the tills it scanned R1300 i told the cashier (Nokwazi Ndlovu)that this is not the amount that was on the shelf, my self and her went to the shelf to see what i was talking about . Yes the price was R1300 on the bottom shelf where the rest of the pots were and that shelf was full which there was no space for my box of pots to fit that means the parker parked it on the wrong shelf for R850 and the cashier saw that . I was going to understand if the was a space where the other pots was would have understand that maybe customer took it and left it on the wrong shelf but the shelf where the rest of the pots were was full that means fault was at game parker. Nokwazi called supervisor who failed to help and she said she will call manager . Later on lady by name of Mugen or Megan came she didnt even great us she just came and tell us that pots is R1300 it was on the wrong shelf and i ask who told her that because she didn't ask us as customers what happened so that we can explain she said she doesn't have to ask supervisor told her and nothing will change. Was stocked with this kind of attitude and behavior i told cashier to carry on this manager still take our pots back to the floor doesnt want to listen and cashier had to call her back to say customers are taking the pots. Everyone was looking at us because she was causing a sin. We paid and left and the cashier was very calm and nice to us but i was very disappointed with the attitude we received at game store . I want store manager to attend this matter ASAP.
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We are pleased to inform you we have received your enquiry/complaint at Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***1. The matter will be referred to Senior Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
We are pleased to inform you we have received your enquiry/complaint at Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***1. The matter will be referred to Senior Management who will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
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