Bad service

I have lost my phone in December already. Claimed it in January because I could not get assisted at Game Menlyn on time. The agent were either not there most time tried going different times I had to leave for holidays...

Then finally got assistance on what to do the lady even printed a copy for me since I had lost the booklet and she was not working for hollard/finrite.

I emailed them got a response i was told to to email all the neccessary documents needed, i did that. I was told i will be contacted within 2weeks.. 2months past contacted them via email again no response from them I kept on trying still no response it has been months now I have not been contacted sent an email or an sms about something.. But these hollard/Finrite/Game people they do not forget to deduct my insurance money every month..

I got a very bad service at Game Menlyn going back and forth using my money finally got hold of Finrite/hollard thought it was a relief but they have made matters worse..