Bad service

The repairs and assessment at Game is terrible. I handed in a laptop on the 18th of April for repairs received the assessment number but no feedback since. Everytime we phone to ask when we will be able to get an answer on what is wrong and when we will be able to get the laptop back they have no idea and need to talk to someone else but never gets back to us. It has been more than a month and I am paying for something that is not even in my possesion. This is the worst service I have ever experienced.