1 reviews | Active since Jun 2016
On Saturday the 8th of April 2018, i was at Game Soshanguve crossing and i've came across such a rude and disrespectful cashier by the name of Sarah. when i got to the pay point the was a mark up on the price and i told her that this is not the price i saw on the shelf. she then shows me a piece of a note by the till point and ask me if i cant read. The she tell me about the Vat increases n blaa blaa blaa. Told her to call the manager she then calls one of her colleague not even a supervisor i was so angry at that point i asked for a store manager. The man by the name of Muzi Nkomo came, i explained my problem to him then he wanted to tell me about the Vat increase aging. I told him that they should have changed the price tags from the floor as soon their changed. Then we started exchanging words him telling me that he wont even help me that i can do what ever i want even security was called for no reason. Is this the kind of training that Game gives to its staff let alone a full store manager? I was not given service at all and was treated like
We acknowledge receipt of your complaint with reference ***5 .
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Please accept my sincere apology.
Senior Management will contact you out of this forum.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***5 .
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Please accept my sincere apology.
Senior Management will contact you out of this forum.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
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