Bad service

I have been waiting for my settlement letter since last week Tuesday. I spoke to a lady on Tuesday she advised that Turn around time is 48 hours, I called then on Thursday after the 48hours this other lady that I spoke to she said I will get it before the end of the day, being Thursday. I called on later on spoke to other two different ladies the said they sent it to me, I gave them two email and up until today I haven’t received anything.