1 reviews | Active since Dec 2012
Bad Service
I ordered a TV online on the the 18 May 2020 and paid via EFT the same day. I received a confirmation email the next day advising my order has been released for delivery. 8 days later i inquire when my order will be delivered. I was told they ran out of stock and my money will be refunded within the next 14 days. Game made no effort to let me know they were out of stock if i didn't inquire i would not have known otherwise. They sent a confirmation email for delivery while they had no stock. So unprofessional. I can't grasp why i have to wait 14 days for a refund. I asked for an immediate refund but i got no reply from emails sent. I called the their Call Center, no one ever answered. Even though i was holding on for more than half an hour at one point. I have no idea what is happening with my refund. It has been 12 days now and Game is quiet. When i call the Store i get referred to the Call Center. There is just no winning here. I'm left in the dark and i have no idea if i'll ever get my refund.
Thank you for your response. I received one missed call today from your Branch. I was unfortunately busy on another call.
I however received an email saying i will be refunded within 14 day. I received an email last week informing me i will be refunded within 14 days. This is unacceptable. Meaning next week i will get another email saying i will be refunded after 14 days. Not cool. I UNDERSTAND THE PROBLEMS WITH COVID19 BUT YOU CANNOT USE THAT AS AN EXCUSE AS TO WHY I WAS NEVER INFORMED THAT YOU RAN OUT OF STOCK AFTER WAITING FOR 8 DAYS FOR A DELIVERY THAT WAS NEVER GONNA COME.
I want an immediate refund. I was promised a refund last week already. I need a T.V asap and i would like to use my hard earned cash at another store that provide excellent service and put their customers first.
I will never buy from you store again and i'm deeply dissatisfied with your level of Customer Service.
Thank you for your response. I received one missed call today from your Branch. I was unfortunately busy on another call.
I however received an email saying i will be refunded within 14 day. I received an email last week informing me i will be refunded within 14 days. This is unacceptable. Meaning next week i will get another email saying i will be refunded after 14 days. Not cool. I UNDERSTAND THE PROBLEMS WITH COVID19 BUT YOU CANNOT USE THAT AS AN EXCUSE AS TO WHY I WAS NEVER INFORMED THAT YOU RAN OUT OF STOCK AFTER WAITING FOR 8 DAYS FOR A DELIVERY THAT WAS NEVER GONNA COME.
I want an immediate refund. I was promised a refund last week already. I need a T.V asap and i would like to use my hard earned cash at another store that provide excellent service and put their customers first.
I will never buy from you store again and i'm deeply dissatisfied with your level of Customer Service.