Bad service

It is such a pity that this has to result in a review on hellopeter and such a big company does nothing about their errors.

To cut a long story short; we bought a fridge in November that we only received almost a month later. Once received the fridge had a dent. We reported this accordingly before we even started using the fridge. We were then referred to Game centurion where the manager couldn’t help us either as he was also not receiving any feedback from the online store. Wednesday I finally received a response stating my fridge would be collected and taken to RDC for a couple of days and the couriers would be in contact with me to let me know when this would be taking place - yesterday we receive a call from the gate at our complex stating that couriers would like to come in and collect our fridge. No prior communication. Called game online the guy who was assisting me wasn’t in and would call me the following day - today. A few minutes ago I receive a call from him (Kirk de Vries) to tell me the couriers should’ve called and that he did mention in the email that they would take the fridge for a few days (when I had asked what am I meant to do with our food for the unknown number of days). He then tells me he doesn’t know what to do.

If my fridge is being taken then what was the purpose of sending emails of pictures of the dent? Why was in not checked? Why must we suffer for game carelessness?