JG
Jesicca G

1 reviews | Active since Aug 2015

27 Aug 2015, 16:51

Bad service

While shopping in game gateway my 5 Year old daughter showed me a minions toy for R59. When I took the toy to the cashier it scanned for R899. The cashier then called for the manager that manager then called for 2 other managers to decide whether they were going to give me the toy for the price I saw it or not. After a discussion with each other they refused to give me the toy for the price I saw it. I then called head office the lady I spoke to asked to speak to the manager at customer services. Customer services took my details and then told me that a manager will call me, up to date no one from the store called me. I have pictures of the price of the minions toy on my phone as well as pictures of one of the staff in the store changing the price of the toy. I also have the names of the managers I spoke to regarding this issue. I am very disappointed with the service I received. I would also like to say that no other minions toy at the time was priced for R59 besides the one I saw, I took one of the managers and showed them that no other minion toy was priced at that price except that one. Thank you. Mrs J Govender contact details [Email Removed]

0
Replies (1)
Game
Game's reply28 Aug 2015, 11:09
Official
Hello Lesliefam,

We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.

Store management will investigate this matter and will contact you to discuss.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73