bad service (21 day ) repair policy job3852

i bought a device from game 3tb hardrive after 6 months and 2 days <br> as per manager hardrive cannot be swopped because it is past it 2 days to late<br> i was fine with this sent device in for repairs manager told me if it takes longer than 21 days they must credit it for me and it states that on the document today i went to game and told them it is past the 21 days and they should for a reply from supplier before i can get a replacement or should wait for the repair this this goes against there policy and why should me the customer be in inconvenienced because of internal issues<br> take note this is the second credit of a faulty hardrive and iam not complaining about 2.5tb of personal data i lost for a second time do not want the same type of hardrive as this product has a live span of 6 months i would just like a credit for this device and will by a different model from a different supplier i at game now why must a person first go to social media before the correct policy and why a person for make a scene before a person get helped <br> <br> regards<br> <br> lucian <br>