bad service

Good day<br> I purchased a washing machine from Game Clearwater on the 25/07/15 and to date I have still not received my machine. When I purchased the machine I informed the sales agent to ensure that the delivery company contracted by Game delivered it after 5pm on the 27/07/15 as there will be no one at home<br> <br> I received a call on Mon 27/07/15 at 12 noon that there was a delivery man outside my flat and I informed them I will only be home after 5pm. I didn't hear from them till today<br> <br> I made an enquiry to the delivery company contracted by Game on the 28 & 28 July 2015 and each time they said they will call me back and never did. I then contacted Game on the 03 Aug 2015 and I was told the sales agent will call me back. That didn't happen. <br> <br> I phoned back on the 4 Aug 15 and the sales agent being Joey said he will follow up on my machine and call me back. 6 Hours later I was told by Joey that Game run out of stock on the LG Machine I purchased and so they had to re-sell my paid for machine to someone else and order me another one which will be delivered on 12 aug. What annoyed me is that I was told I could ask for a refund if I want to.. How can you re-sell a paid for machine??