BAD SERVICE

Monday morning I took my cellphone to Game in Paarl, what a bad experience. I am so ever sorry I bought it from Game. Pathetic service. Firstly the lady at Service is so unprofessional and look like she does not want to help at all. She did not even greet and barely answered when I spoke to her. She book in my cellphone, without explaining anything. I told her I bought the phone on the 26th August, the 13th september the screen went white and is now stuck on the power off and restart screen. I also informed her that I do not have a phone and this phone is still brand new. Not even 3 weeks old. I do not want the phone repaired and she said the phone must be repaired. I know the consumer act states that within the first six months the item must go in for assessment and if found fault you can have it repaired/replaced or refunded. A 3 week old repair cellphone i do not want. I want a new phone as now I do not have a cellphone at all. I need urgent attention on this and need my new cellphone as soon as possible. I will never buy at Game in Paarl ever again as their staff are unprofessional and rude. It looks like a big problem to help the customers. The staff is unprofessional and unfriendly when calling you are being transferred 4 time before reaching the person you actually should speak to. I am not interested in a repaired cellphone. I want a new phone