Bad service

<p>I experienced problems with a Sinotec television I purchased on my Game Account on 17/12/2012. Upon taking my device to an electronic store to fix was advised that the television was still under guarantee and that I should contact the retailer where the device was purchased.</p> <p> </p> <p>I visited my local Game store and was advised that I needed the till slip otherwise they would not be able to assist me. But luckily I purchased this on account and they should be able to draw a duplicate invoice from my statements ……right</p> <p> </p> <p>I was sent to the accounts desk to obtain the purchase date and upon my return to the service counter was advised that I now needed the Bar Code … no problem draw the duplicate invoice……….. Sorry this was not the case - Without the bar code I would have to pay for the repairs myself which I felt was unfair as the details should be on the duplicate invoice and the device was still under guarantee. I was advice that I would have to contact the purchasing branch to obtain the duplicate. I contacted the accounts department who advised that the branch would be able to assist and supp**** me with a copy of the statement where the transaction appears. One week and several calls later and highly frustrated I was advised by Welkom Branch that they could not provide me with a duplicate as the bar code had changed - so how does this assist me the customer well basically I was told they could not assist ( Sorry not my problem . Any organization has an accounting system what happened to serving me as a customer )</p> <p>If you exchange goods at any retailer do they request a bar code ….NO Yes a till slip (I can relate) and yes they can draw duplicate invoices</p> <p>I have never in my life experience such an unprofessional and ********* service</p> <p>Standing at the service counter speaking to the service manager with constant interruption from other staff requesting for assistance or shouting for key. I have never felt so invisible in my life. All I want is to have my device fixed before the guarantee expires </p> <p> </p>