Bad Service

<p>I write this with so much disappointment and anger at the service i have received from Game store in Soshanguve Crossing Mall.</p> <p>I bought the JBL Purebass T300A headphones for R300 i have only used these headphones for around 3 times since i bought them as i hardly use them and today (Sunday) i decided to listen to some music through them and suddenly the left side of the headphones stopped working.</p> <p>I then decided since i still have the receipt and the packaging i might as well go to the store to exchange them. When i got there i was told by the customer service that Game does not replace headphones anymore due to some "Health reasons". I questioned the staff of when did such policy come to effect as i was never told of such before buying them and also it is not written anywhere on the backside of the receipt under Guarantees clause.</p> <p>As per the guarantees clause it is mentioned that there "Game puts their customers first with their three guarantees"<br />All the 3 guarantees have not app**** to me in this instance. I feel like i have been ****** off my money's worth and that Game has not lived up to their promises in this instance.<br />The Customer Manager by the name of Donald Mabale did not seem to have any clue of this new policy with regards to Headphones but was very adamant to not exchanging this product as per point 3 on your Guarantee clauses.</p> <p><br />According to the guarantees clause it is mentioned that Game will have ANY item under warranty, iirepaired for me and should it take longer than 21 days, the item will be replaced or refunded. It is also mentioned that Game ensures she ongoing service zon any product bought from Game even after the warranty expires.</p> <p>Im asking my self if Game is treating its customers fairly in this instance ?</p> <p>Please try to resolve this matter urgently with a valid reason according to warranty clause, before this matter is taken further than Hellopeter.<br />I dont want to bad mouth Game as im hoping this can be sorted.</p>