AN
Alice N

1 reviews | Active since Aug 2016

19 Aug 2016, 09:19

Bad Service

<p>my aunt bought a tv from qwaqwa game store for my dad as a gift from here sister , he was then told to go collect the TV at Game Jabulani Mall (Soweto). According to my aunty and the sales person at Game QwaQwa tey notified the customer service person at Jabulani mall yesterday. My dad (Pensioner) went there today at exactly when the store openned for assistance, no one could help him and he wa told they dont know what his talking about till some lady working there said Game QwaQwa called yesterday. they asked him to call at Game QwaQwa with his airtime and ask them to fax the proof of payment which that was done yesterday, He told them he does'nt have airtime and they told him to go buy it then , fine he went and bought it and called which they gave out wrong fax number and what nots , he is still there on his feet no chair nothing as they waiting for the fax which they say it takes time, we called there asking to speak to the manager or supervisor and we were told they all not in but a guy spoke to my dad and his the store manager lying and hiding himself. please assist us as my dad is 66 of age is still there waiting like his been told on his feet tired and feeling sick and irritated now.</p>

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Replies (1)
Game
Game's reply19 Aug 2016, 13:23
Official

We acknowledge receipt of your complaint and apologise for the long wait in the store, which was uncalled for. The matter will be investigated and action will be taken.

We confirm that your dad received his item and that the store called you to apologise.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273