bad service

<p>good day , this email is on behalf of my parents , they purchased a tablet from the game stores in gateway earlierthis year , now they went with the box and was not assisted , the tablet is not working anymore , as a huge retail store im sure since the customers knew the date it was purchased and have the box with barcode they could have easily assisted them to check on the receipt and assist , its upsetting to know that stores like this treats elder people with such non-caring attitude! i am hoping this matter can be ressolved as my parents are not well and cannot run up and down to sort this out!!!</p>