1 reviews | Active since Jun 2016
Bad Service
<p>In Nov/Dec 2014 I bought a store demo Samsung 40" LED TV and received a 2 year warranty. In April 2016 the TV started to give problems and just went down. I found my warranty slip but was faded. I went to the store to see if they can repair it, and was asked for the slip. I told them that the slip was faded and if they can print me another one, as they must have records. I was told that they cannot help me. I took the TV to a Samsung repair centre in Krugersdorp, and they have asked me for the warranty slip, I then told them that Game couldn't assist me, I then asked them to repair the TV in the meantime. I then went back to the store and spoke to Loraine where she said that she will assist me with a warranty slip, after a day or two she called me to say that she is still trying to print a slip, day after day she called to say that she is still trying. Then after more or less two weeks she called me to say that she cannot print a slip, and how can I proof that I bought the TV from them. I then said to her that she can speak to Josie (store Manager at that time who sells us the Tv) He is now working for Game Fourways. I also said to Loraine that she can ask Sibusiso he also assisted us. I have never got any feedback, I have also went onto Game's website and send a message to the headoffice and still up to now, never got any response. I paid to repair the TV and would like to have my money back. </p>
We acknowledge receipt of your complaint with reference ********** 2 and apologise for your inconvenience in this matter.
Store Management will investigate this matter and will provide you with udpated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint with reference ********** 2 and apologise for your inconvenience in this matter.
Store Management will investigate this matter and will provide you with udpated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
We confirm that management contacted you to advise that we are unable to trace a sale during the period you provided to us and that without a proof of purchase the Supplier will not fix the item under guarantee.
We are sorry that we cannot assist further.
Regards.
Rina Taute
Group Customer Service Advisor
We confirm that management contacted you to advise that we are unable to trace a sale during the period you provided to us and that without a proof of purchase the Supplier will not fix the item under guarantee.
We are sorry that we cannot assist further.
Regards.
Rina Taute
Group Customer Service Advisor
