wV
wynita V

1 reviews | Active since Jun 2016

29 Jun 2016, 16:53

Bad Service

<p>In Nov/Dec 2014 I bought a store demo Samsung 40" LED TV and received a 2 year warranty. In April 2016 the TV started to give problems and just went down. I found my warranty slip but was faded. I went to the store to see if they can repair it, and was asked for the slip. I told them that the slip was faded and if they can print me another one, as they must have records. I was told that they cannot help me. I took the TV to a Samsung repair centre in Krugersdorp, and they have asked me for the warranty slip, I then told them that Game couldn't assist me, I then asked them to repair the TV in the meantime. I then went back to the store and spoke to Loraine where she said that she will assist me with a warranty slip, after a day or two she called me to say that she is still trying to print a slip, day after day she called to say that she is still trying. Then after more or less two weeks she called me to say that she cannot print a slip, and how can I proof that I bought the TV from them. I then said to her that she can speak to Josie (store Manager at that time who sells us the Tv) He is now working for Game Fourways. I also said to Loraine that she can ask Sibusiso he also assisted us. I have never got any feedback, I have also went onto Game's website and send a message to the headoffice and still up to now, never got any response. I paid to repair the TV and would like to have my money back. </p>

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Replies (2)
Game
Game's reply30 Jun 2016, 07:48
Official

We acknowledge receipt of your complaint with reference ********** 2 and apologise for your inconvenience in this matter.

Store Management will investigate this matter and will provide you with udpated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply01 Jul 2016, 11:18
Official

We confirm that management contacted you to advise that we are unable to trace a sale during the period you provided to us and that without a proof of purchase the Supplier will not fix the item under guarantee.

We are sorry that we cannot assist further.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2773