Bad Service

<p>Goodday im reporting bad service at GAME WESTWOOD MALL DURBAN. Staff are *********** with dealing with customers. The ladys name was COOKIE please send her for training. Hubby had gifted my son a beat box that was bought from game.On the 19 MARCH 2016 it had stopped working. Took it back to the game store. the *********** staff at customer service had no manger on duty nor a glow mail assistant. when hubby used the game store phone to call another game store was told by the lady at customer service not to be long with the phone. My question is why is she paying the bills,aren't customers allowed to use the phone is there a time frame for calls if a inquiry is made with no assistant on duty what is the customer suppose to do.?she was rude and arrogant had no customer ethics. my son beat box was sent in for repairs and according to my knowledge of the CPA ACT all products can be refunded within a 6 months period. <br />When something becomes defective - that’s when the consumer has a lot of rights in terms of the CPA. So game please can i have my refund. Will not be purchasing in your WESTWOOD MALL STORE In the future. to many issues with staff. Regards Brenda </p>