1 reviews | Active since Jun 2016
Bad service
<p>We were just at game in Key West. Firstly almost all their trollies were broken. When we went to pay they scanned things at the wrong prices, wanted us to pay without letting us know is was incorrect. My husband did his math and said there must be n mistake. They fixed it without saying sorry. Then when we paid their card machine did not want to take our visa card that we paid with earlier at spur and they said the fault was on our side and not on their side. Again they did not even appolagise. We had to go to the bank to draw money to pay. With them chatting with their manager and laughing the whole time. Very bad service from such a well known chain store. </p>
We acknowledge receipt of your complaint with reference ********** 6.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for any inconvenience caused. Kindly forward us a contact number as per the mail sent to you.
Regards.
Rina Taute
Group Customer Service **********
Tel: 0 ********** 2273
We acknowledge receipt of your complaint with reference ********** 6.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for any inconvenience caused. Kindly forward us a contact number as per the mail sent to you.
Regards.
Rina Taute
Group Customer Service **********
Tel: 0 ********** 2273
Store was unable to get hold of you telephonically but emailed you and we assure you that the matter will be addressed with all team.
We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
Store was unable to get hold of you telephonically but emailed you and we assure you that the matter will be addressed with all team.
We look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
