mD
mbali D
1 reviews | Active since Aug 2013
01 Jun 2015, 07:58
BAD SERVICE
On Sunday at 16.55 I arrived at Game in Jabulani mall and the security guard from SVA Security closed the door. We advised her that it is not yet 17.00 we even showed her our cell phones and wrist watch that it is not 17.00. She refused to open the door and advised that her superior said she must close the door. We said she must call the superior and she still refused to call the superior. She was rude and sarcastic. Can someone from Game in Jabulani please advise what time that shop closes so I never have to put up with rude security guards.
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Game's replyOfficial
01 Jun 2015, 15:15Hello mbalid,
We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you by the Security Company.
We will not tolerate them treating our customers like this. We confirm that their Senior management already contacted you to discuss this matter and action will be taken against the guilty parties.
We invite you back to the store and please call upon senior management should you need assistance.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you by the Security Company.
We will not tolerate them treating our customers like this. We confirm that their Senior management already contacted you to discuss this matter and action will be taken against the guilty parties.
We invite you back to the store and please call upon senior management should you need assistance.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply01 Jun 2015, 15:15
Official
Hello mbalid,
We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you by the Security Company.
We will not tolerate them treating our customers like this. We confirm that their Senior management already contacted you to discuss this matter and action will be taken against the guilty parties.
We invite you back to the store and please call upon senior management should you need assistance.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for the poor service rendered to you by the Security Company.
We will not tolerate them treating our customers like this. We confirm that their Senior management already contacted you to discuss this matter and action will be taken against the guilty parties.
We invite you back to the store and please call upon senior management should you need assistance.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73