Bad Service

I bought a sleeper couch at Game Canal Walk, they did not have any left so the guy suggested that they can ship it from the Kenilworth branch, which i agreed to, and this was on the 2nd May 2015. Up until today i still haven't had any delivery. Since Monday I have been calling between the 2 branches, i have had them promise me delivery since tuesday, today is Thursday the 14th May, I keep calling, I keep talking to different people. Funny thing is I have already paid for the couch, plus the delivery, but still no couch. Why must i be the one doing the follow up? I got an sms after calling saying i will get an sms from the delivery when they make the delivery, what annoys me is that no one bothers to follow up with the customer and find out if they are happy with the product, just silence.