Bad Service

Good day<br> <br> We purchased a new Ryobi generator on the 14th of April 2015 for R8500. Today on the 10th of May we had loadshedding and we started up our generator being the 4th time we using it,my husband noticed oil leaking from the filter.He switched it off just to check and when he wanted to start again it did not want to work .We took the generator back to game ermelo requesting them to replace it for us as it still brand new ,they refused and said it must be sent away for assesment to see what the problem is.We requested for a refund or to assist us with a generator while our one must go for assesment and they refused. We left game with our generator which is still not working and without them assisting us with a refund which we would have used to purchase a new one by there store as we are sitting without electricity. The generator was also not tested when we bought it to see if it was in working order.All things they told us today were things they never told us the day of purchase.What does the consumer act tell us about this and what should we as customers do now. It is easy for them to take our money but there is no after sale.