Bad service

<p>In September 2015, I took out a vodacom contract with Game which included a laptop deal. In February 2016, the point which I need to charge the laptop broke off was inside the laptop. As I could hear it falling around inside the laptop. I only utilised the laptop for my studies which is very minimal as I usually do my assignments afterhours at work. I took it in for repairs and was told that there is a two year warrantly on the laptop. In May 2017, I experienced the same challenge where I wanted to charge the laptop, but the point once again was laying loose inside the laptop. It was therefore not fixed correctly initially and the person who assisted me at Baywest Mall in Port Elizabeth told me that it is normal wear and tear. How is it normal wear and tear if it was a new laptop in the first place and was not used frequently used. When I received the laptop back in May 2017, I could not use it at all as the password wich I used previously did not work. I called Game and they gave me the technicians number. They informed me that they did not change the password, although I did not change it and was using the same password. I found this strange, but left it. I had to request our companies IT technician to reset and put new programmes on the laptop, which caused a great inconvenience to me, as I had to wait until she was available to do so. In July 2017 she managed to reset it for me and also drew my attention to the keyboard. The keys are all indent and the frame around the keyboard panel is loose. she indicated that Game's IT techinican had to remove the main board which is way the panel is loose. I am very upset as I have to now once again take the laptop back to the store to once again get an attitude from the personnel working at the store and various stories and contradicting information will be given to me as previous. When I took my laptop to be repaired in May 2017, I was told the warrantly had expired and that the technician is not going to fix the problem. Another staff member told me that all Game products have a two year warranty and that the manager said they will have to fight with the technician. I am frustrated and my contract and warrantly will be expiring soon. I have received more problems with a new laptop from the onset. I would like the laptop to be replaced as this will be the 3rd time I am taking this laptop for repairs, which is poor workmanship. I need to know with immediate effect the way forward. Your immediate intervention will be appreciated.</p> <p> </p>