SR
Stefan R

1 reviews | Active since May 2018

14 Nov 2019, 10:56

Bad Service

Me and my wife went to buy a washing machine at game in Rustenburg Waterfall Mall. the store is not very busy as we went after work . We went strait to the washing machines were We saw a Highsence and a whirlpool for the same price. A lay came from the back of the store and ask if We were helped, we said No we are interested in a washing machine, she then called the guy that worked there and who help Us nicely with the purchase of the washing machine- all good so far. then i asked While i am here I also need a safety gate . No Sir We don,t sell Safety gates. i walked to the back of the store and find a full stacked row of safety gates. i then went back to the guy who help Us and told him they do have a lot of safety gates and there is one I need. Sorry sir that is not my department. i then went back to the safety gates and waiting there a few minutes a older lady came to help Me, i told her that I need that specific safety gate, she replayed that I can take it and go and Pay. I said cant someone help Me carry the gate. No sir its to heavy for Me. I told her to call someone to carry it for Me... still waiting. I told my wife that I am going to get a trolley to put it in. No trolleys available in front. ask another lady for a trolley . Sorry We don't have now. I then explained what happen and uuuu... she said. I then went past several staff on there phones picked up the gate and payed for everything. - Bad service Game Rustenburg Waterfall Mall . you will never see me again. - i Am now going to buy at HIficorp. In the lookout for a new Dishwasher

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Replies (1)
Game
Game's reply14 Nov 2019, 13:08
Official
Hi Stefan, 

Thank you for your feedback and taking my call.

As discussed, we will have the matter escalated and provide you with feedback ASAP.

If you need further assistance, please contact us on ***, and request to speak to Tammy.

Kind Regards
Tamlyn Lockman