Bad service

I’m very disappointed with the service I have received from the store Game store in Clearwater mall, I went to the shop on the 26 July 2020 advising them my washing machine not working and I have sent a complaint to Hisense regarding getting the new washing machine . They took the Job number and everything. They called me again in 1 August 2020 requests for Proof of payment they request me to email to *** , I did email the the POP . No one comes back to me until today I decided to go to the store again then ask me the same thing again remember I have been waiting for a month now . They telling me I was supposed to call them but they didn’t contact hisense to find out about my query at all. So I hope someone will attend my this time .