Bad return experience

I bought a desk online on the 12 of May and the entire delivery process on its own was unsettling, no call to check if you are home and advise the driver is on the way. The desk arrive and when I assemble the measurements were off. I logged a return and was sent an sms that a consultant will call me but I did not get the call. Today I took an initiative to tell them am still waiting on WhatsApp and they asked me to describe the issue and I do then again the reply is that I should share the order number and "relevant details" meaning I must describe again, I delayed cause I was traveling from work to home then got a call from a lady who was had an attitude already at the beginning of the call and at this point I myself was frustrated by their delay in getting back to me from after logging the return. I asked her to call after 2 minutes and with an attitude she said I should reply on WhatsApp. I did and I made a video of the problem am experiencing so that she understands better, she then replies after 10 minutes with that the side is upset down and asks if there is anything else and 2 minutes later sends a message Closing the case. Whatever she advised me of she did not even wait to hear if it solves the problem and it really did not solve anything cause the measurements are a problem here and I tried everything according to the manual cause I really love this desk and returning it was my last resort cause nothing was working. NEVER SHOP WITH GAME! you will be frustrated by consultants who are impatient when you just need assistance for what you paid for.