Bad response on refund for unauthorized debit

<p>I purchased a dual cell package (with the 1 contract & phone being free) at Game Mall@Reds and my contract stated an activation fee for only 1 cell. When the debit order went off my account, Vodacom advised that the amount included the activation fee for both sim cards although a few days earlier i received an sms stating the amount that would be debited which was the correct amount as per my signed contract. The manager, Mike, promised to contact me with a resolution although for me its self explanatory that Game must refund me the UNAUTHORISED theft of the second activation fee. Nobody contacted me to advise when my money will be refunded and i find this unacceptable!</p> <p>I did not authorise Game or Vodacom to debit the amount that was debited and this is also not the contractually agreed amount. For this reason i want my money refunded.</p>