FK
Florence K

1 reviews | Active since Feb 2019

06 Feb 2019, 08:48

Bad refund/exchange experienced customer

I bought my fridge at Game Mimosa Mall bloemfontein, 2017 black friday for R2000 and my fridge broke 2 weeks later. I went to the store at Fleurdal since mimosa store burned down. When i got there i was told thats not game's responsibility but manufacturer. They will contact people from hisense to come fix the fridge. And from the day of purchace my fridge has been fixed twice and for the third time now its giving me problems. Had i been told this was the procedure i wouldnt have bought my fridge at game. Because i fail to understand if i didnt buy my fridge straight from the manufacturer why should i now have to deal with them. Im very dissapointed

0
Replies (2)
Game
Game's reply06 Feb 2019, 09:32
Official
 Good Day  We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.  We have logged your request with reference number 66760. 

The matter will be referred to Senior Management who will contact you to discuss this matter.  Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance.  Thanks  Regards
 
 Rabia Kader
   
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: *** E-mail: *** 

Best regards,

FK
Florence K's update06 Feb 2019, 17:24
Reviewer Update
I really hope i will get the help i need