FK
Florence K
1 reviews | Active since Feb 2019
06 Feb 2019, 08:48
Bad refund/exchange experienced customer
I bought my fridge at Game Mimosa Mall bloemfontein, 2017 black friday for R2000 and my fridge broke 2 weeks later. I went to the store at Fleurdal since mimosa store burned down. When i got there i was told thats not game's responsibility but manufacturer. They will contact people from hisense to come fix the fridge. And from the day of purchace my fridge has been fixed twice and for the third time now its giving me problems. Had i been told this was the procedure i wouldnt have bought my fridge at game. Because i fail to understand if i didnt buy my fridge straight from the manufacturer why should i now have to deal with them. Im very dissapointed
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Replies (2)Game's replyOfficial
06 Feb 2019, 09:32 Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 66760.
The matter will be referred to Senior Management who will contact you to discuss this matter. Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thanks Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
The matter will be referred to Senior Management who will contact you to discuss this matter. Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thanks Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
Best regards,
Game's reply06 Feb 2019, 09:32
Official
Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 66760.
The matter will be referred to Senior Management who will contact you to discuss this matter. Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thanks Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
The matter will be referred to Senior Management who will contact you to discuss this matter. Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thanks Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
Best regards,
FK
Florence K's updateReviewer Update
06 Feb 2019, 17:24I really hope i will get the help i need
FK
Florence K's update06 Feb 2019, 17:24
Reviewer Update
I really hope i will get the help i need
