MW
MARTIN W
1 reviews | Active since Oct 2013
22 May 2015, 21:18
Bad Quality Tosca Suitcase
I bought a Tosca suitcase on 28 Sep 2014 at our local Game branch. I've used this suitcase TWICE. The latest we flew down to the Cape and back. When I offloaded the suitcase, the handle broke off. Remember that when you fly, you are limited to a certain weight. The suitcase was not overloaded. When I took it back to Game, BECAUSE IT WAS STILL UNDER GUARANTEE, I MUST HERE THAT THE HANDLES WERE NOT COVERED UNDER THE GUARANTEE POLICY. RATHER BUY YOUR SUITCASES FROM A LUGGAGE DEALER THAT PROVIDE YOU WITH GUARANTEE THAT YOU CAN TRUST.<br> Don't trust game with their guarantee policy!!
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Replies (1)Game's replyOfficial
24 May 2015, 11:14Hello Martin van Wyk,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please note that this guarantee is not a GAME guarantee but a Suppliers guarantee so no matter where you will buy it, the guarantee will state the same. However, management will look into this matter and will contact you to discuss further.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please note that this guarantee is not a GAME guarantee but a Suppliers guarantee so no matter where you will buy it, the guarantee will state the same. However, management will look into this matter and will contact you to discuss further.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply24 May 2015, 11:14
Official
Hello Martin van Wyk,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please note that this guarantee is not a GAME guarantee but a Suppliers guarantee so no matter where you will buy it, the guarantee will state the same. However, management will look into this matter and will contact you to discuss further.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please note that this guarantee is not a GAME guarantee but a Suppliers guarantee so no matter where you will buy it, the guarantee will state the same. However, management will look into this matter and will contact you to discuss further.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
