FF
Florence F
1 reviews | Active since Oct 2014
01 Jun 2015, 17:28
Bad Quality
In July of 2014 me and my partner purchased a microwave from Game Alberton.Two days ago (30th May) we realised that the glass inside wasn't turning while heating.I called Game to ask if they would be able to exchange the microwave for us eventhough we misplaced the slip and the lady bluntly said no without sounding sympathetic of helpful. The original box is still with us and I thought the barcode would at least help.I'm a very disappointed customer and will think twice before buying something from Game because of its quality and unhelpful staff.
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Replies (1)
Game's replyOfficial
02 Jun 2015, 13:54Hello Botlenyana,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that your proof of purchase was your guarantee and that is the only document the Supplier, Defy accepts. However the store will contact you to see how we can assist in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that your proof of purchase was your guarantee and that is the only document the Supplier, Defy accepts. However the store will contact you to see how we can assist in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply02 Jun 2015, 13:54
Official
Hello Botlenyana,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that your proof of purchase was your guarantee and that is the only document the Supplier, Defy accepts. However the store will contact you to see how we can assist in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that your proof of purchase was your guarantee and that is the only document the Supplier, Defy accepts. However the store will contact you to see how we can assist in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,