bad procedure

I bought a 2TB seagate hard-drive from GAME in Promenade Mall, Mitchell's plain cape town. i had it for nearly 2 months and it just stopped working. Im aware that electronics has to be sent away for a detailed check by an electronics technician and was prepared to hand over the device and wait 21 days , as i was told by the first person who assisted me at customer services on the 10th April 2018 at around 1710pm. I was told take the device to electronics at the back section of the store to have it checked and the lady who assisted just wrote what i told her on a small piece of paper and told me to take back to the front. I saved 6 years worth of memories on the device and some personal information, which is why i was hoping a technician would have a look at it and see if the device was indeed repairable. I got to customer services and was told im going to be refunded. When i asked why nobody is going to do a check on the device to see what the problem might be before refunding i was told that the policy is to refund all damaged electronic goods and unfortunately my data saved will be lost. So, my questions are , why should anyone consider purchasing a storage device from game if proper warranty procedures are not followed? do i need to buy a device from another store to back up any data i saved on a device i bought from game? which is really silly I think. When the supervisor ANEESA ( whose attitude sucks by the way, will elaborate more if someone actually calls me.) came to do the authorizing i asked her why cant anyone at least check first before refunding, she told me they don't check the device, but of the three ladies at customer services not one could tell me why or what will happen to the device. I was told that this is procedure for all electronics, that if returned after a certain direct exchange period has lapsed, it must still just be refunded, wow, it makes no sense at all. I would appreciate it if someone can please assist me with this matter as i bought 2 lenovo laptops around the same time i bought the hard-drive. To spent more than 10000 cash at this store and receive such **** feedback from store personnel who think customers know nothing is just awful.