MA
Mistra A

1 reviews | Active since Jan 2022

08 Dec 2023, 19:32

Bad Phone, Deceptive Advert, Bad Customer Service

I bought a Huawei Honor x5 plus phone from Game online store on the 20th of November 2023. I discovered after setting up the phone that it's internal memory is always accumulating junks even when the phone is not in use. You need to constantly wipe off this phone's internal memory to have enough space for basic applications. I also discovered that the phone was designed for vodacom users. However Game hid all these facts from prospective buyers in their online advert of this phone. I tried contacting their online customer care 9days after purchasing this phone. But I was told that any item bought from them cannot be returned once the package has been opened. I was told they can only offer to repair it. So also, I was told to go and get a vodacom Sim to solve the Vodacom problem. I wondered if there is any way to find out if a phone is faulty or has a vodacom software when the company did not state it in their online discription of the phone. I also wondered how reasonable is it to start repairing a phone that is less than two weeks old. I tried leaving my honest review of this phone on their website. However, I got a response from their team that my review do not meet their standards. I am using this opportunity to warn other unsuspecting customers that Game is not a truthful online store because they do not give a true description of their online products. So also, if you buy a day old phone from them and discover it is faulty they will only volunteer to repair it for you because you have opened the package. Further more, you will never be allowed to leave any honest review of their products on their website. That is why you will notice their online products rarely have any reviews unlike takealot and other reputable online shops. Please beware of Game online!

0
Replies (4)
Game
Game's reply11 Dec 2023, 10:27
Official
Hi Mistra, thank you for getting in touch. I'm sorry, for the experience you're having with your phone. This is not the quality we pride ourselves on. Kindly provide your order number so that your query can be addressed by the relevant team. 
MA
Mistra A's update11 Dec 2023, 15:07
Reviewer Update
Order number is :***
MA
Mistra A's update12 Dec 2023, 10:57
Reviewer Update
So what has your customer care team being able to do with the order number I called with my money to give them yesterday and the one I posted online? Is it now not obvious that faliure to act on customer's complaint is the "quality" you pride yourself in? Since you have decided to blame the whole issue on the phone without acknowleding the fact that you have the most irresponsible and unprofessional online customer service team in the whole of Southern Africa. To say that I am ashamed of you and your team will be an understatement.
Game
Game's reply13 Dec 2023, 11:13
Official
Hi Mistra, I'm sorry, your query hasn't been resolved. Your email is with our complaints team and you will be contacted.