Bad overall service

Hi , bought a printer from Game Menlyn end July2023, September it gave problems with the paper feed , took it in 30 September, 45 min at the customer service desk, l was told it would take at the most 21 days , after going to inquire a week ago l was given the repair centre’s number, held on forever on the phone , called them twice , no luck , went to Game again early this week and the same manager who said upto 21 days told me he was going to get back to me by the end of the day , when l took in the printer initially he told me he would call me the Monday, he never did , l explained to the day l took in the printer that l use it for the business and desperately need it , their service is appalling , they have a very laid back attitude and no customer service , lve even chatted on the Game messenger platform and they keep telling me they are onto it , why should l have to go through all of this !!!