Bad or No service at GAME (the Glen branch) for faulty DEFY standing fan

I bought a DEFY Fan from Game for approximately R899 to R1000 . The fan works with a remote; however, the actual stand of the fan is beginning to wear - the plastic is split and won’t hold the fan any longer. I returned the fan which is practically brand new and in working order. The exchange consultant firstly was rude - asking me WHAT DO YOU WANT! We at the exchanges / returns / refunds desk so it is obvious we have an issue - maybe ask How can I help you! I figured it’s because I am coloured (she was coloured too)!! So no customer service there. She told me I need my slip and only then can she send it for repairs. I asked how will they repair a plastic part that holds the fan up- in that case I might as well tape it and take it home. The fans consultant came to speak with me and he reiterated the same thing. Whilst I told both of them I bought a brand new product not a second hand and at that it’s an expensive one so I want a voucher to buy another product or a different one etc. They want the slip! Now, I am sitting with a FAN that cannot be used because it has a manufacturing fault as the plastic section to hold the fan up on the stand is clearly not durable. So I’ve basically given THE GAME STORE AT THE GLEN 900rand for free just because I like throwing money away. Defy is a name brand product, yet, we are bul**** for slips that we wouldn’t necessarily keep / have as we wouldn’t expect a name brand fan to break sooner than one that we own or bought for 150r that we own for 10 years. Very disappointed with the GAME (the glen branch) and disappointed with the defy fan product. But especially disappointed that a coloured women / employee thinks she can talk to another coloured women in such a manner because we the same race - customer service is a real issue! One would think with economy and the consumer appetite at the moment companies would be extra cautious with provide extra good customer service to retain clients. So I have a fan for R900 odd that cannot stand and May as well go into the bin! And the GAME (the glen) are unable to assist. What would DEFY say about the service delivery etc?!!