Bad online service ever

I made and paid for my online order on the 4th of July 2022 they said it will be delivered on the 11 of July 2022 I called them on the 11th to confirm if my order is coming they said it won't be delivered that day they will send an email and let me know when I will get my order till today I'm waiting for the email and the order they just take your money and keep quiet. Bad online services ever.