1 reviews | Active since May 2025
Bad Online service…
My name is Puseletso M, on the 9th May 2025 I bought 2 item online which is a sound bar and washing machine front loader on special online and money was deducted on my account. When I checked my emails on the 12th on to how far was the order, I saw a refunded process which cancelled one item which I was not notified about it ,system says transaction was cancelled. Same time I took my phone and made a call using the number that I got at the end of the email and wanted to find out about the incident and when am I going to get a refund and isn’t it possible that they can check with other in store if they have the item so that they can make a payment day and then just explain to me to where I should get my machine Which I refused to say I’m not going to allow them to give me a refund as I feel it’s the mistake because on the online there was no way it was showing on out of stock, and I receive a call from one of the head office trying to explain to me how it works but I felt that they have failed me and the lady tried to check with the store which I was told the stores that still have the product which now I have to wait for 3 to 5 days to get my refined which I felt it’s very wrong as an online done machine is been done by someone why are they not reflecting why are they not making the refund immediately because they have cancelled the order I went to the store next to my place which is mainline mall where I found that they only have one left which I explained to them that I’m still waiting for the money can they keep it for me so that by Friday I can come and pay as I speak today I’m still waiting at this time I’m still talking their hours on WhatsApp regarding my money and today they just went and asked me about my banking details and my account number and my branch which I thought it’s unfair saying will be reflected within 24 to 48 hours which it shows that they are able to reverse the money immediately and I’ve also frustrated and I tried to tell them can they call the store and explain to keep the machine as the promotion will be ending on the 19th what’s the way forward about this issue..on the 15th I called to find out about the feedback and when is my money going to reflect as I want to buy it instore even sent whatsapp, I have been waiting for my money until today the 16thMay, every time i waste my airtime calling and whatsapping as to how far is my refund they arrogantly say query is with finance. Pathetic service at Game and its useless employees. I demand my money back. One of its employees told me that they had backlog with refunds, that is not my problem,they are even showing a remorse as they have failed a customer but holding your money talking about online is an automated machine which I fill is done by a human being, we are been fooled and they don’t take efforts about this,How disgusting!! Please do not buy at Game, they are day light ******* ******!!
days this is 7 to 14 working days it’s just a new on me and also after I have fought for the whole week then on Friday that’s why I received that they need my banking details which if I was not
were not gonna ask about it this is a daylight you trying to make an interest in peoples money you know very well what you guys are doing can you try to change the system
Can you please try try to change the system
when somebody and something has been cancelled
can it be automatically immediately transfer back not to wait more than 3 to 5 days well you not true you wait more than those days that you are explaining to a custom also I feel that you must if a customer online
is not there but when you check on the stores
there is something you need to explain to a customer and then try to check if they could be able to get and make a transfer to that so that customer can get their product rather take their money and put it in your account wait for it to get an interest and then you saying there’s a bad because me coming here also noticing that I’m not the only person who’s complaining about the same problem it means there’s a serious matter and games online with a refund process. this is a daylight ****** you are playing with people with customers feelings needs it’salso frustrating knowing that
your money you took it out to get an item only to be treated like this😡🤬😠😠
days this is 7 to 14 working days it’s just a new on me and also after I have fought for the whole week then on Friday that’s why I received that they need my banking details which if I was not
were not gonna ask about it this is a daylight you trying to make an interest in peoples money you know very well what you guys are doing can you try to change the system
Can you please try try to change the system
when somebody and something has been cancelled
can it be automatically immediately transfer back not to wait more than 3 to 5 days well you not true you wait more than those days that you are explaining to a custom also I feel that you must if a customer online
is not there but when you check on the stores
there is something you need to explain to a customer and then try to check if they could be able to get and make a transfer to that so that customer can get their product rather take their money and put it in your account wait for it to get an interest and then you saying there’s a bad because me coming here also noticing that I’m not the only person who’s complaining about the same problem it means there’s a serious matter and games online with a refund process. this is a daylight ****** you are playing with people with customers feelings needs it’salso frustrating knowing that
your money you took it out to get an item only to be treated like this😡🤬😠😠
