BAD online service

I am highly disappointed with the service I have received from the Game store. I ordered an LG 49" UHD Smart TV on the 15th of November 2020 and up until today I haven't received my order. I have received an email from the Store confirming that I have received the order yet I do not have my order with me and I never signed for anything.

Since last week Thursday I have been going back and forth between Game and Dawn Wing Couriers whom apparently my item was dispatched to. Dawn Wing Couriers did contact me but there seemed to have been a confusion of location of where the parcel was to be delivered to. That too upsets me as a customer because I gave the correct address. Dawn Wing went on and said they never received my item from the store which caused alot of confusion and frustration on my end. To make matters worse, after contacting both Game and the Courier Company neither of the companies could give a straight answer as to where my order was which led me to believing that my parcel is lost because Game said it dispatched it and Dawn Wing said they never received it.

Now after 9 consecutive days of calling Game and being promised a call back within 2 working days which i never got, I then got a call from Game informing me that my order had been taken back to the store. The most abominable thing is that I never received any call or any means of communication from Game regarding my order being taken back to the store.