Bad online experience

I purchased a hisense 610l fridge on the 11 Nov. As per their website and order confirmation the delivery time "promise" is 7-10 working days. Well it has been 16 working days till now and i have not received my fridge yet. I call their client care and all they told me is that there is a system issue and they can't release the order without processing it on the system. I asked them.... "so you are telling me that your system has been offline for 10 working days and no one received their orders"? The lady couldn't answer me. So i feel someone is not telling the truth, im very disappointed and will probably never use your online platform again