TP
Teboho P

1 reviews | Active since Feb 2018

07 Feb 2018, 21:19

Bad manners from the manager

So I went to Game store in Alberton this morning, I got there at exactly 10 am. They run specials on Wednesday's so I was there to buy A Sumsung TV 55 inch which was going for R11000. I spoke to the sales man and he took me through paper work. After that he was running up and down and he told me that the TV is not yet loaded , I did not have a problem with waiting as I needed TV. At around 12 I was now feeling that I have waited far too long and spoke to the sales man who was helping me, he told me he is still trying to get the special loaded on the system. I then requested to see the store manager as I wanted to see if there was no other way that I can get the TV so I can go, THE MANAGER LOOKED AT ME UP AND DOWN AND TOLD ME I SHOULD NOT HURRY HIM, HE WAS SHOUTING AT ME AND EVEN THREATENED TO THROW ME OUT OF THE STORE. I WANTED TO LEAVE WITH MY MONET BUT I THOUGHT OF THE SALES MAN WHO WAS VERY KEEN TO HELP. VERY NASTY MANAGER I MEAN HE NEEDS TO GO FOR ANGER MANAGEMENT.

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Replies (1)
Game
Game's reply08 Feb 2018, 07:35
Official

We acknowledge receipt of your complaint with reference ***6 and apologise for any inconvenience caused.

We confirm that the Regional Manager was in contact with you to discuss this matter and we can assure you that corrective action will be taken.

We thank you for your support and look forward having you in the store again soon.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,