Bad laptop.

I bought an Acer aspire 3 i3 core from Game Mafikeng on the 6th of February 2023. I returned it on the the 13th of February because the laptop would randomly freeze. The laptop was checked and returned. The thing became worse as it would either freeze or just restart itself. So I took it back on the 21st of February to Game Midrand and I collected it on the 6th of March. The report I received was the hard drive was faulty and it was replaced. 🤦🏽♀️ I had to return it on the 10th because the laptop now completely froze. I explained to the assistant that I would either like a refund or have the device replaced. On the 20th I received a call from Game, I was told that the repair company is requesting that I pay R899.00 for it to be repaired. I called game customer service, they apologize and told me the matter would be resolved. Today I am being told that unfortunately they cannot assist, I have to wait for 21 working days, which is beyond frustrating because I am a student and I have assignments, and quizzes that require a lot of researching and typing. Which I cannot do. I have also received messages from 2 of my lecturers stating that I have not accessed the work. I am really disappointed and frustrated because whether I pass or fail does not concern game.