BAD , HORRIBLE *********** AND ********* PRACTICES

I BOUGHT A FRIDGE ONLINE , IT WAS DELIVERED ON THURSDAY 28TH NOVEMBER AROUND 2PM , I SWITCHED ON THE FRIDGE THE SAME DAY AT 6PM ,IT SWITCHED ON HOWEVER THE TOP FRIDGE IS NOT WORKING IT IS BOIILING HOT WHILE THE BOTTOM FREEZER IS COLD ,I CALLED GAME ONLINE TODAY FOR A REFUND OR EXCHANGE I WAS TOLD ABOUT SENDING A TECHNICIAN TURN AROUNF TIME 2 TO 3 WORKING DAYS , I TOLD THE CONSULTANT ALEX WITHOUT A SURNAME THAT I NEED TO BEE REFUNDED NOT A TECHNICIAN COMING TO MY HOUSE , WHAT WILL I BE EATING THE WHOLE TIME ALL MY FRUITS, YOGHURTS , VEGGIES ARE SPOILED I HAD TO THROW THEM AWAY .I PAID CASH , LESS THAN 3 DAYS I AM NOT GETTING ANY JOY .