BAD EXPERIENCE - because management said so

Hi,<br> <br> yesterday afternoon after a long day at work I went to the Game at Mall@Reds. I did my shopping and when I wanted to pay, the teller told me that I cannot pay with my husband's card (the same card that I used at Mimmo's and PNA last night).<br> <br> When I asked the teller WHY? she told me because management said so. I mean really, do you employ children or grownups. I just did not have the strength to go into an argument and left the over R500 worth of items there and walked out.<br> <br> With this one act, you have lost a customer - just as an FYI.<br> <br> If you have procedures in place, teach your people to answer the relevant questions. BAD EXPERIENCE!