Item: Game
Rating: 1
Author: S'phephile Hadebe

Game's replyOfficial

12 Dec 2025, 11:10

Hi there S'phephile, thank you for getting in touch. I am so sorry that the store refused to assist you with your printer. We tried contacting you but was unsuccessful. Please provide your order so we can check when the order was purchased and confirm whether the printer was used.

Game's reply12 Dec 2025, 11:10

Official

Hi there S'phephile, thank you for getting in touch. I am so sorry that the store refused to assist you with your printer. We tried contacting you but was unsuccessful. Please provide your order so we can check when the order was purchased and confirm whether the printer was used.

SH

S'phephile Hadebe's updateReviewer Update

12 Dec 2025, 11:33

Order on 24 October 2025
Order number ***
Delivered 25 October 2025
Canon ink
Printer pixma 3
IN1 MG2541S
R499.00
Delivered to 12 Belltower road regency park pinetown 3610 kwazulu natal

SH

S'phephile Hadebe's update12 Dec 2025, 11:33

Reviewer Update

Order on 24 October 2025
Order number ***
Delivered 25 October 2025
Canon ink
Printer pixma 3
IN1 MG2541S
R499.00
Delivered to 12 Belltower road regency park pinetown 3610 kwazulu natal

Game's replyOfficial

12 Dec 2025, 12:00

Thank you for providing your details. Kindly advise what the fault is with your printer.

Game's reply12 Dec 2025, 12:00

Official

Thank you for providing your details. Kindly advise what the fault is with your printer.

SH

S'phephile Hadebe's updateReviewer Update

12 Dec 2025, 12:17

I couldn’t get to use it the software came in a disc which I had to install in my laptop of which I did and after several attempts of trying to get to work it gave me feed back that the software was not compatible with the printer. I took back to pinetown Pinecrest and they refused to accept it out of frustration I left it with them at the store because there was no resolution to the problem I was stating. Instead they said they can’t accept it because it is already been open . They said I must come with my laptop maybe they can do the installation themselves. I told them I was fed up and not happy with the product. This was on the 11th December 2025

SH

S'phephile Hadebe's update12 Dec 2025, 12:17

Reviewer Update

I couldn’t get to use it the software came in a disc which I had to install in my laptop of which I did and after several attempts of trying to get to work it gave me feed back that the software was not compatible with the printer. I took back to pinetown Pinecrest and they refused to accept it out of frustration I left it with them at the store because there was no resolution to the problem I was stating. Instead they said they can’t accept it because it is already been open . They said I must come with my laptop maybe they can do the installation themselves. I told them I was fed up and not happy with the product. This was on the 11th December 2025

Game's replyOfficial

12 Dec 2025, 12:28

Thank you for getting back to us. Please note that you have 7 days from the date of purchase to return an item if it is faulty or if you have changed your mind. As the item has been opened and used, it will need to be assessed by the supplier.

Game's reply12 Dec 2025, 12:28

Official

Thank you for getting back to us. Please note that you have 7 days from the date of purchase to return an item if it is faulty or if you have changed your mind. As the item has been opened and used, it will need to be assessed by the supplier.

SH

S'phephile Hadebe's updateReviewer Update

12 Dec 2025, 14:02

What is the resolution to this?

SH

S'phephile Hadebe's update12 Dec 2025, 14:02

Reviewer Update

What is the resolution to this?

Game's replyOfficial

12 Dec 2025, 14:24

Kindly take your laptop to the store as requested so that they can further assist.

Game's reply12 Dec 2025, 14:24

Official

Kindly take your laptop to the store as requested so that they can further assist.

Bad experience at game store in pinecrest