Bad experience and Bad services I Got From Game Store in N1 City Mall Goodwood

Bad experience at Game Store in N1 City mall Goodwood , I hand in my Sony sound bar that have 2 year warranty for repair on the 16 of September 2022 ,and the lady assist me was Joyce at customer service desk , and they advice that will give me feedback within 21 days I waited for my feedback a month went again to game after the 16th October the 19th on Wednesday lady Joyce again told me liptronic game repair center tell her that there is a quote due to the wires cut ,and Warranty fails away had to pay a quote but they fail me to tell how much quote is at the time. I had to wait for the repair center to get feedback from sony I waited again until its 3 months , I am there one who always had to go to Game store wasted my lunch time had to wait at game to call the repair center that does not give game feedback, I waited again keep on going to Game store each and every time to ask them what is holding the issue no one had an answer. on the 2nd went to Game store again asking to speak to the Store manager they advice that Managers are in a meeting , the cashier was at Cigarette Counter dial the contact number ask the manager to avail her self for me but the Manager name Lucy Johnson they say there are in a meeting we can talk over the phone i explain my situation she advice that she will call me back will find out and get back to me but also she never get back to me , and up asking for customer care number get it and call in the number speak to Sisonke also explain my situations with Game and my frustrations with Game Store in N1 City Mall the lady says will contact the store also will give me feedback within 24 to 48 hrs , but nothing till the 11\11\2022.

Went to Game again on my lunch time ask to again speak to the Manager Gang Lauf advice we go to hear from Customer services Joyce was there the lady Took my appliance but they tell me about the qoute that my appliance have only now on the 11\11\2022 but still nothing no amount still i must wait again for them to get feedback i am not happy as i waited almost 3 months not having my appliance with me .

and I was the one went to game all the time to ask as if I didn't pay for my Appliance and Game does not, and now we going to December without my Music .

I Really don't know what to do anymore because my music is still with Game store until Today. please advice am not happy at all .

Zimkhitha Tyhopho