Bad exchange policy

Bought a new fridge at the end of March, it was only collected on 1 April 2022. It wasn’t working since 10 April 2020 and we lost everything in the fridge. Game refuses to change it as it was 7 days out of the out of box guarantee. They would send a technician and we are still waiting. What about the 30 day consumer exchange policy. Bad service from the staff