Bad delivery service

I've placed an order on a few items, including a 425l fridge on Friday morning, In the afternoon, I chatted to an online agent, while stating that I'm aware of the 3 - 5 day delivery timeframe, I asked if they can provide an expected delivery date. I was advised it would be no later then the following Friday, which will be the 5 days and the courier company will contact me on the day of delivery to discuss. On Monday, the 1st day, I got home with the fridge sitting in the backyard on the ground! NOBODY flippened called me to discuss and advise of the delivery. Nobody confirmed if an approved person will be at home, to sign for the delivery. I had to get an old man to assist me, in carrying the fridge up to the first floor, else it would've had to stay outside! As an online service, this is unacceptable!!! My first experience with Game online, has been royal BS and would wish nobody to experience this! The fridge externally is in perfect new condition, however x2 inside door trayes are scratched... Not sure how that passed QC!