BAD CUSTOMERS SERVICE AT GAME BRANCHES IN PRETORIA EAST

I recently had two very bad experiences in tow different branches of Game in Pretoria, one at Brooklyn and one at Menlyn. I will never put a foot in any Game store ever again. At the Brooklyn store I had to wait 45 minutes to be helped as there were 5 people at the TV cubicle, 4 was standing doing nothing just talking and one was busy helping customers. When I at last got help to buy a Open View decoder, the price went up from R599 as marked on the shelf and advertised to R649. I left the item and was about to walk out the store when a lady at one of the tills saw I was upset and asked if she could help. At the end the correct price was R599. The staff at the TV section are rude and unhelpful. They treat the public as of they are doing you a favor. Never again will I visit that store.

A few days later I went to Game Menlyn to purchase a cellphone. As usual there were no staff available to ask about the cellphones, so I bought a phone. I used the phone for 3 days and the Settings Icon locked. I took the phone back to Game just to hear the problem is the memory which is very small. I told them the phone is then of no use to me as I need a reliable phone. The floor manager was called and me and the lady at the cellphone section tried to explain the problem to him, he said the phone must be send for repairs, not wanting to understand the problem at all, as the phone does not need repairs, it's memory is too small. I then asked to speak to the store manager, who is so high and mighty in his little tower he is not available to speak to a client with a problem. When he was called he told the lady the floor manager (who did in the first place not understand the problem) has told him the phone must be send for repairs. What a bad experience, sitting with a phone which is worthless to me, due to lack of customers service in the store in the first place, and then asked to speak to the store manager to explain my problem but get told he has no time to speak to a customer. I have send an e-mail to *** regarding these two incidents but I do not hold my breath to get any feedback, as they might be the same as their colleagues at the stores CARELESS ABOUT CUSTOMERS - BAD SERVICE - UNHELPFUL